Shipping policy

Order Processing Time

All orders placed on ORVAHL™? are processed and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays). Once your order ships, you will automatically receive an email notification containing your carrier tracking number (FedEx, UPS, USPS, or Canada Post).

Estimated Delivery Windows (United States & Canada)

• United States (48 Contiguous States) & Canada (Major Provinces): 3 to 7 business days via tracked ground or express parcel service.
• Orders of $100.00 USD or more: FREE Tracked Shipping across the USA and Canada.
• Orders under $100.00 USD: Flat-rate tracked shipping of $9.95 USD.

100% Transit Damage Protection Guarantee

We ship all architectural lighting fixtures, natural stone sconces, and mirrors in reinforced, drop-tested protective foam packaging. In the rare event that an item arrives damaged in transit, simply send a photo of the damaged item and packaging label within 72 hours of delivery to office1@aircofox.ca, and we will ship a brand-new replacement unit at 100% zero cost to you.